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We are results-based and work with our clients to ensure that planned business objectives are executed to completion.
Our focus is leading transformational change that is sustainable and thus secures on-going bottom-line results for the benefit of all stakeholders.
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Preparing the Organization for Transformational Change
(The Art of Assessment) |
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Our approach begins with LISTENING. This is a Phase I Assessment Process that is based upon extensive interviews with members of management and employees from throughout the organization. This entails a risk management assessment of the organization's "readiness" for change. Unless, the performance improvement challenge is clearly understood, then it is impossible to build an organizational development plan that includes the right resources and investments necessary to secure long-term sustainable results. |
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Aligning Senior Leadership and the Organization
(The Art of Participation) |
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Our inclusive approach includes organizational transparency such that all employees understand the financial metrics and performance drivers (KPIs) that will ultimately track success by "changing the way we work". Unless, all stakeholders are thinking and acting like owners, the change process will not secure a solid foundation in the MIND of the organization. We are committed to what we call "Board Room Awareness". Every employee needs to anchor the ultimate meaning and significance of successfully transforming the organization. In this way, the organization is empowered such that each employee understands how their role and performance metrics aligns with the success of the entire organization. Our change and training process ensures this level of financial transparency and alignment with operational core metrics. |
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Building Capabilities to Execute on a Consistent Basis
(The Art of Accountability) |
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Success can not be achieved unless people are given the right tools and information. A component of the Seven Arts change process is assessing capabilities to ensure that the right person is in the right job. We help prepare employees and managers for change by providing leadership training (including change management "skill sets") necessary to lead a successful performance improvement process every single business day. |
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Providing the Performance Improvement Metrics that Track Success
(The Art of Clarity, Visibility, and Focus) |
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Every winning team has players who know how the game is played and know how we keep score. In the same way, transformational change requires tracking mechanisms that are clearly understood and can be acted upon immediately for corrective action. Tracking success and sharing it widely (and often) is a key ingredient of successful performance improvement processes. |
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Exceeding Planned Business Objectives on a Consistent Basis
(The Art of Execution) |
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At the end of the day, a strategy is only as good as your ability to execute it. Our training and development approach focuses upon Total Employee Engagement. This entails a tremendous commitment to training helping the organization learn to grow and develop together. Successful change requires two-way communication that becomes institutionalized (using Target Behaviors) throughout the organization. In other words, the most successful and sustainable change processes are not solely driven "top-down", nor are they driven "bottom-up", rather the focus is collaborative and focuses upon what we call "total employee engagement". This means at each level of the organization world-class performance is executed one "world-class" employee at a time. |
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Extending the Benefits to Customers and Suppliers
(The Art of Sustainability) |
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Once the change process has traction and the measurable bottom-line results are undeniable, then customers and suppliers will want to partner strategically in order to be included in an enterprise-wide performance improvement process. Success is contagious. Once strategic partners see for themselves the new results achieved, then they can be included in the performance improvement process for added financial gain as well as cultivating more meaningful long-term strategic partners.
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